Refund policy

At PhoenixCart, we are committed to delivering quality products. Please read our return policy carefully before placing an order.

🚫 No Returns After Delivery We do not accept returns once the product has been delivered. All sales are final.

✅ Damage or Defect Claims Only We only accept claims if the product is:

📹 Unboxing Video is Mandatory To raise a damage or defect claim, an unboxing video is compulsory. The video must be:

Recorded continuously from the moment you open the package — no cuts or pauses
Clear and visible — product, packaging, and damage must be clearly shown
Recorded at the time of delivery — videos made later will not be accepted

⚠️ Claims without a valid unboxing video will not be entertained under any circumstances.

How to Raise a Claim If your product is damaged or defective, contact us within 24 hours of delivery:

We will review your claim and respond within 2-3 business days.

Non-Eligible Claims

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